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Countdown Timer Ends or Starts Wrong Time
Symptoms
- Timer shows 00:00:00 earlier than expected
- Timer is off by several hours
- Timer is off by exactly 1 hour
- Time displayed doesn't match your settings
Troubleshooting Steps
- Understand UTC timezone
- SS countdown timers use UTC time (Coordinated Universal Time)
- You must convert your local time to UTC before entering it
- Convert your desired end time to UTC
- Example: You want the timer to end at 5:00 PM New York time
- New York is UTC-5 (or UTC-4 during daylight saving)
- 5:00 PM + 5 hours = 10:00 PM UTC → Enter Hour: 22, Minute: 00
- Double-check all date fields
- Verify Year, Month, and Day are correct
- Month format may vary by section (some use "01" for January, others use "1"
- Check for Evergreen/Daily Reset option
- Some countdown sections have a recurring timer feature
- If enabled, the timer resets daily at the specified time
- Save and refresh the page
Common UTC Offsets
| Location | Standard Offset | Daylight Saving Offset |
|---|---|---|
| New York (EST/EDT) | UTC -5 | UTC -4 |
| Los Angeles (PST/PDT) | UTC -8 | UTC -7 |
| London (GMT/BST) | UTC +0 | UTC +1 |
| Sydney (AEST/AEDT) | UTC +10 | UTC +11 |
| Tokyo (JST) | UTC +9 | No DST |
Tip: Use timeanddate.com/worldclock/converter to convert times.
Why Is My Timer Off by 1 Hour?
Daylight saving time changes can shift your UTC offset. Check the current offset for your location, not what it was last month.
Still not working?
Email help@section.store with:
- Your timezone (city/country)
- The exact end time you want (include date)
- Screenshot of your timer settings